Listening to grow: the Group opinion survey

Different actions targeting employees were implemented in 2011, both at the local and Group levels, aiming at improvement in the criticalities that emerged during the last edition of the Group Opinion Survey conducted in 2010.

Each country elaborated its own improvement plan, focused almost entirely on specific issues of local interest. These plans were periodically monitored by the corporate headquarters Human Resources and Organisation Department.

Here are the corporate initiatives taken at the global level:

  • reinforcement of all supervisors’ leadership skills, at various levels of the organisation (see the section dedicated to Training for details);
  • greater focus on the benefit and welfare systems already existing in all countries, but for which greater visibility has been requested for employees.

The employee opinion survey is conducted once every two years: thus a new, worldwide survery is scheduled in 2012.